Frequently Asked Questions

Everything you need to know about the product and billing.

What is 23point5?

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We're an on-demand luxury fashion platform that allows designers and brands to create high-quality customizable apparel and start selling it immediately. Without maintaining inventory.

Either through a storefront on 23point5, or through their existing Shopify store.

Is 23point5 reputable?

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Yes, we have 18+ years experience manufacturing for brands like Disney, Adidas, and Levis.

We have also collaborated with several influencers and artists.

Feel free to checkout this Case Study about our collaboration Julian Dorey's to further establish his brand.

How do I use 23point5?

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For Artists, Store Owners, and Designers

  1. Create your account
  2. Choose the type of apparel you'd like to design (Hoodie, Tee, Sweats, etc)
  3. Choose patterns, images, and colors from our trendy asset library, or upload your own.
  4. Use the 3D model to preview and finesse your design until you're happy with it.
  5. Click save.
  6. Decide where you'd like the products to be sold. A 23point5 storefront or your Shopify store.
  7. Wait for orders to come in (Profit). We'll handle the fulfillment for you.
pro tip: if exporting PNGs and JPGs make sure they are at least 20 x 25 inches and 300 DPI

What payment methods does 23point5 accept?

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We currently accept PayPal and all major credit cards such as Visa, Mastercard, and Amex.

Do I have to pay international taxes?

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Nope. Don't worry, no international taxes will be collected.

How long does shipping take?

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On average orders are delivered within 2-3 weeks. Each item is cut, sewn, and printed for you on-demand.

Does 23point5 ship worldwide?

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We're getting there! Currently we guarantee deliveries anywhere in the United States, Australia, and the EU.

How do I track my order?

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Upon ordering, you will receive an email with the tracking details. Feel free to refer back to the tracking number provided at any time. The status of your order will be kept up-to-date.

Can changes be made to orders?

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Yes, within 24 hours orders can be cancelled. Once an order has entered our manufacturing process it can no longer be cancelled.

This is not because we are inflexible, but every order is made bespoke, from scratch. In-order to provide you and your customers with Luxury quality apparel we must adhere to some strict manufacturing requirements.

I have a question, how can I get help?

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Send us a chat message! We're here 24/7 to help you with any questions you may have.

In the off chance no one is available, please leave your email and we will be sure to get back to you within 1 hour.